Renter

How do I use a lockbox?

To learn how to open and close the lockbox, please watch the video: https://www.youtube.com/watch?reload=9&v=uLv-b8k7BKI

How does the user pay for extra costs?

Extra costs caused during the rental must be informed to Blox Car within 24 hours after the rental. Blox Car invoices these costs from the user. 

What I have driven less kilometers than what I paid for?

When you make a booking you must estimate about how many kilometers you will drive. We do not compensate undriven kilometers. Some owners might give a discount if you drive less than you estimated. The minimum refund is €10.

What if I return the car earlier than agreed?

You always pay according to the original booking. Some owners might give a discount if you drive less than you estimated. The minimum refund is €10.

The owner is late

If the owner has not informed you and is significantly late then you can mention this in the review. You are also entitled to cancel the booking. Blox Car does not have fees for delays, but owners who are continuously late can be removed from the service. If you don’t get the car at all […]

Damage list and photographing instructions in case of damages

We recommend that you always check the condition of the car before you start driving and make sure that all faults and damages are listed. Remember also to take photos of the car. Always add new damages to the list and send the updated list to Blox Car. Download the list here.

What foreign driver’s licenses are valid in Finland?

We accept all driver’s licenses granted in countries that are recognized by the state of Finland. Licenses granted in EU or EEA are valid for as long as the license is valid both if the person is a tourist or living permanently in Finland. Also temporary licenses granted in the Nordic countries are valid.

Should I check the passport too?

If the user does not have a permanent home address in Finland you need to also check the passport. The passport does not need to be photographed but you should compare the information in the passport with the driver’s license.    

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